Job Title – Payroll Software Customer Support
We are offering a great opportunity for you to be part of a high performing fast paced customer service team! You will be responsible for incoming Payroll support issues. You will need to have been in a previous customer support role in the past as you will be helping users with issues over the phone or via email. These will range from simple queries around why a user cannot log in but can be as in depth as manual calculations for leavers and joiners.
Job Title – Accountancy Software Customer Support
We are offering a great opportunity for you to be part of a high performing fast paced customer service team! You will be responsible for incoming accountancy and bookkeeping support issues. You will need to have been in a previous customer support role in the past as you will be helping users with issues over the phone or via email. These will range from simple queries around why a user cannot log in but can be as in depth as connectivity issues or report mismatches.
Job Title – Customer Support Team lead
Relate Software Development Limited are a wholly owned Irish company based in Dublin, dedicated to building innovative products specifically designed for the accountancy profession. We are seeking an IT Service Desk Team Lead to join our team. This is a permanent opportunity; the successful candidate will report into the Customer Support Manager.
The ideal candidate will be a competent communicator, well organised, team player with previous experience of working in a customer service environment. You will be able to demonstrate effective listening and communication skills at all levels, both face to face, on the phone and other channels.
Proven experience of leading, managing and motivating a team, including managing performance is essential coupled with experience of problem solving and working with computerised systems.
Job Title – Marketing Manager
Who we are :
Our Award Winning accounting software has over 25,000 users across Accountants, Bookkeepers & SMEs worldwide.
We believe in providing great people with the freedom and empowerment to flourish. We are humble and meritocratic. We care about the quality of ideas. Not where they came from. At the same time, we set the bar really high for ourselves. This is the only way we will be successful in our ambitious mission.
We can only achieve our mission by working with truly great people. These will be people who are motivated by the prospect of being instrumental in building something really important, and who are drawn by the unrivalled opportunity for personal learning and growth they will have at Surf Accounts.
Join a team eager to grow at a fast pace and help Accountants, Bookkeepers, & SMEs to streamline the day-to-day running of their businesses. If this sounds like you, we’d love to hear from you!
WAbout the role :
We are searching for a creative, intrapreneurial and data driven Marketing Manager. This is a fun, challenging role, with a great opportunity to build a growth engine for a product & customer focussed business. It’s a fast-paced, hands on role with targets to match. You will be focussed on testing and learning using marketing tools and techniques to optimise our direct Accountants & SME funnel, and scale our acquisition channels to deliver significant month on month growth. Responsible for developing, implementing, experimenting with, tracking, and optimising creative and impactful marketing campaigns across multiple digital channels, you’ll know how to grow revenue. This is a fantastic opportunity to work with a mission-focused business tackling the even more pressing problems that our small business economy is facing today. With a direct impact on the pace at which we scale you’ll be given support and room to experiment.
The new legislation will usher in the most comprehensive overhaul of Irish company law in over 50 years and we will provide you with a detailed synopsis of the highlights and notable changes that are to be introduced.
ACIS, Corporate Law & Company Secretarial Practice
A concise guide to the practical measures that Accounting Firms need to take from a tax perspective in adhering to FRS102.This will link up and follow on smoothly from the earlier presentation on the Accounting implications of FRS 102 covered by previous speakers.
The Statement of Recommended Practice applies to Charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and ROI (FRS 102) - effective date January 2015.