Want To Join Us?

Experience in the following is a must to be considered for the role:

• Processing of weekly, fortnightly and monthly payrolls for clients.
• Calculating and entering of all amendments e.g. starters, leavers, tax certs and allowances etc.
• Dealing with general queries by phone and email regarding, net pay calculations, VHI, pension, AVC’s, BIK etc
• Liaising with clients regarding payroll issues.
• Generating payslips, reports and checking balances and dispatch to clients.
• adherence to timetables for payments.
• Tax Filing and administration
• A minimum 2-3 years’ experience in payroll
• Successful completion of an IPASS

Have you got the right stuff to set you out from the pack?

• You have a pleasant telephone manner and are capable of dealing with a wide range of customer related issues. These calls can range from accountants to local business owners.
• You’re a team player, you can work as part of a team, shares common goals with the company and provide a professional face to customers.
• ’ve a structured approach to things – You can demonstrate an organised and methodical approach to all work, prioritise what’s important without neglecting what is not. You ensure you have a good understanding of the facts and issues in order to plan out a path to the resolution.
• You have great time management – You manage time efficiently, you can use tools such as Company Diary to manage time, enable visibility and ensure common understanding of your activity.
• Accountability – You can accurately and diligently record issues and customer details in the company’s CRM and tracking databases. You have no issue with taking ownership of customer issues. You have no problem with using your initiative to improve the customer experience and quality of service.
• Goal-oriented – You can set an objective and you go hard to achieve or exceed it.
• Solution focused – You have no issues with asking customers questions, breaking down the issue and build a documented picture of the problem to find a suitable solution.
• Positive attitude – Able to converse with customers in a positive and enthusiastic manner.
• skills – You can read, write and speak in fluent English using appropriate business language.
• Personal – You must be presentable and able to engage in appropriate and professional communications with people both face-to-face as well as via electronic channels.
• Flexibility – You should find it easy to adapt to the job responsibilities and working hours to fit with the changing needs of the business and customers. You have a great ability to respond to rapidly changing priorities, tight timelines, and a fast-paced environment. You will need the ability to work independently on projects.

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Experience in the following is a must to be considered for the role:

• A minimum 2-3 years’ experience in a previous Customer support role dealing with general queries by phone and email regarding, system issues, connectivity problems, general how to’s
• Experience in using CRM systems to accurately log client issues and the steps taken to resolve
• A proven ability to troubleshoot and diagnose issues in a timely manner
• Face to face customer training experience
• Basic knowledge of IT infrastructures and Microsoft SQL
• Studied Accountancy/ bookkeeping at a Leaving cert level or higher

Have you got the right stuff to set you out from the pack?

• You have a pleasant telephone manner and are capable of dealing with a wide range of customer related issues. These calls can range from accountants to local business owners.
• You’re a team player, you can work as part of a team, shares common goals with the company and provide a professional face to customers.
• You’ve a structured approach to things – You can demonstrate an organised and methodical approach to all work, prioritise what’s important without neglecting what is not. You ensure you have a good understanding of the facts and issues in order to plan out a path to the resolution.
• You have great time management – You manage time efficiently, you can use tools such as Company Diary to manage time, enable visibility and ensure common understanding of your activity.
• Accountability – You can accurately and diligently record issues and customer details in the company’s CRM and tracking databases. You have no issue with taking ownership of customer issues. You have no problem with using your initiative to improve the customer experience and quality of service.
• Goal-oriented – You can set an objective and you go hard to achieve or exceed it.
• Solution focused – You have no issues with asking customers questions, breaking down the issue and build a documented picture of the problem to find a suitable solution.
• Positive attitude – Able to converse with customers in a positive and enthusiastic manner.
• Communications skills – You can read, write and speak in fluent English using appropriate business language.
• Personal – You must be presentable and able to engage in appropriate and professional communications with people both face-to-face as well as via electronic channels.
• Flexibility – You should find it easy to adapt to the job responsibilities and working hours to fit with the changing needs of the business and customers. You have a great ability to respond to rapidly changing priorities, tight timelines, and a fast-paced environment. You will need the ability to work independently on projects.

Apply Now

Key deliverables of the role:

• Assisting the Customer Support Manager in the day to day management, monitoring, development and improvement of the Service Desk Support Team, ensuring day to day operations are running effectively.
• Organisation of the staff schedule, ensuring that the Service Desk is operating without issue with the most efficient allocation of resources.
• Supervise training, development and appraisal of staff for performance.
• Managing the logging of tickets in the call management system and ensuring all incidents and tasks are logged.
• Ensure all tickets are categorised, prioritized, escalated and resolved in an efficient manner.
• Ensure the user relationships are well managed and timely communications are sent regarding their ticket.
• Weekly and monthly reporting.
• The creation and management of individual and team targets, identifying areas for improvement.
• Identify and escalate system improvements.
• Provide supportive, encouragement and effective leadership of staff.
• Identify opportunities to reduce service requests through better user training and/or documentation.
• Identify technical documentation to guide and assist Service Desk Agents.
• Any other duties as maybe deemed suitable to the role. Priorities are likely to vary from time to time.

Skills, experience and competencies:

• At least 2 years’ experience in Service desk or Call centre team lead role.
• Excellent communication skills.
• Focused on and driven to provide the highest quality of customer service.
• A team player who has the ability to motivate others, making it fun while getting the job done.
• Adaptable and flexible in approach to work.
• Development of the team
• Problem solving skills
• Ability to prioritise work tasks
• Ability to remain calm under pressure

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Working closely with our Senior Management Team here’s how you’ll contribute:

• Continuously increase the number of inbound qualified leads – through owning our inbound marketing strategy and improving our current channels, and constantly proving & scaling new acquisition channels. Driving sustainable growth and maximising conversion rates
• Bring a grasp of current marketing tools and growth tactics and be able to lead audience targeted marketing campaigns from concept to execution to optimisation
• Create reporting dashboards of all key acquisition metrics – by identifying the right metrics to track
• Create annual and quarterly marketing plans and targets that will drive revenue growth and present regularly on performance and success
• Constantly analyse user acquisition performance and drive recommended changes, involving the product team and other key stakeholders where necessary
• Creating experimentation roadmaps and execute a rigorous A/B testing agenda to enhance campaign effectiveness
• Writing creative briefs and partner with creative agencies to design campaign assets that drive engagement and align with our brand guidelines
• Management of the prospects/client database ensuring all leads have been attended to and nurtured to their full potential2
• Ownership of social channels, harvesting the wealth of knowledge from the team and ensuring we are sharing right content and actively engaging with target audiences, building our small business community

Requirements:

We’d love to hear from you if you have:

• Experience of working for an early stage, fast growth, technology startup, ideally in B2B, B2C Saas and/or Fintech
• A proven track record of scaling campaigns, impact to the business, and hitting growth and ROI targets and you’ve managed marketing campaigns across digital channels
• Strong technical experience with Analytics (eg. Google Analytics, GTM), CMS (eg. WordPress, Webflow), CRM and Marketing automation (SEO, SEA) and excellent data analysis skills
• Hands on experience with Content Marketing, Social Ads, email campaigns, PPC etc.

Our Ideal candidate:

• You are very autonomous and comfortable operating in a fast-paced environment, but also know when to ask for advice or support from the wider senior team
• You take ownership & have a high level of accountability, but are comfortable building ideas collaboratively & taking feedback
• You are passionate about our mission to turn the tide & help accountants & their clients succeed by giving them the information they need to make the right decisions
• You have an intrapreneurial mindset with a strong sense of urgency
• You are competitive (with yourself primarily) and hold yourself to high standards

Choosing Surf Accounts;

• You’ll have the opportunity to set up, optimise and scale your own growth engine for a fast growing company
• You’ll be a part of a true success story – and we’re only at the beginning!
• Limitless challenge and scope for development. You are joining us at a very exciting time and have the opportunity to take this role in your preferred direction as we grow
• Competitive Salary
• 21 Days Annual Leave
• Flexible working where possible. We like being in the office because it’s were teams are built, bonds are formed and should be fun. All the same if you need to leave early to make the school run, that’s no problem.

This is a great opportunity for a user centred, growth-focussed marketeer to make a real impact as part of a fast moving and ambitious business

Apply Now